1. Contact Channels

Our customer service team is available through the following channels:

• Email: [email protected]
• WhatsApp: +55 38 99809-3536
• Contact on our website
• Instagram: @exclusivegemsfrombrazil or our secondary accounts

2. Service Hours

Primarily Monday to Saturday, from 9:00 AM to 10:00 PM (Brasília Time – GMT -3)

3. Languages

We offer support in Portuguese and English.

4. Response Policy

We are committed to responding to all inquiries within 24 hours on business days.

5. After-Sales Support

We provide assistance for:

• Order tracking
• Product information as place of sourcing etc.
• Questions about crystal care
• Help in case of loss or damage to products

6. Returns and Refunds

Important: All sales are final, and we do not accept returns. As we provide a video of each item before shipment, you will know exactly what to expect in terms of size and appearance.

However, if an item is damaged during shipping, please weigh it and provide a video so we can assist with compensation through insurance.

7. Satisfaction Assessment

After each purchase, we invite you to evaluate our products and services. Your feedback is essential for us to continue improving.