1. Shipping Methods

We offer the following shipping methods:

• International Express Shipping (DHL, FedEx, UPS): 3-5 business days
• Standard International Shipping: 7-14 business days

2. Shipping Costs

Shipping costs are calculated based on weight, dimensions, order value, and destination country. The exact amount will be displayed during the checkout process, before finalizing your purchase.

3. Tracking

All shipments include a tracking number that will be automatically emailed to you once your order has been dispatched. You can also access this information in your customer account on our website.

4. Shipping Insurance

Guaranteed protection: All packages are shipped with base insurance of FedEx or DHL in the price, this cover part of the value of the purchase in case of loss, theft, or damage during transport. Full insurance is requested by the customer.

5. Import Duties and Taxes

The buyer is responsible for all duties, taxes, and customs charges applicable in the destination country. These amounts are not included in the purchase price. We recommend checking your country’s import policies before finalizing your purchase.

6. Delivery

We are not responsible for delays caused by customs procedures, weather conditions, or other circumstances beyond our control.

Deliveries are generally made without requiring a signature, and the customer is responsible for tracking their order on the website of the company responsible for shipping.

7. Packaging

All our crystals are shipped in discreet and secure packaging designed to protect the products during transport, including:

• Newspaper, cardboard or other paper types for crystal protection
• Bubble wrap for additional protection
• Discreet outer packaging without indication of valuable contents
• Fragile product warning label